Job Description

The UPS Store – Center ManagerThe Center Manager is responsible for the daily operations of a The UPS Store retail location. This role leads the team, oversees customer service, manages financial and operational performance, and ensures compliance with The UPS Store brand standards. The Center Manager works closely with the franchise owner to drive sales, control expenses, and deliver a consistently excellent customer experience.This is a hands-on leadership role that requires flexibility, accountability, and strong people management skills.ResponsibilitiesManage day-to-day store operations, including opening and closing the centerRecruit, hire, train, schedule, and coach associatesLead the team to deliver outstanding customer service on every transactionMonitor productivity, sales performance, and service qualityFacilitate regular staff meetings and ongoing trainingSupport and execute local marketing and sales initiativesManage store financials, including expense control and reportingOversee inventory ordering and managementEnsure store cleanliness, safety, organization, and brand complianceAnalyze performance metrics and assist with weekly and monthly reportsWork flexible hours, including evenings and weekends as neededQualificationsHigh school diploma or GED requiredCollege coursework or degree preferredMinimum of one year of supervisory or management experience in retail, logistics, or a related fieldStrong leadership and team-building skillsExcellent customer service and communication skillsProficient with Microsoft Office and web-based systemsStrong organizational and multitasking abilitiesAbility to lift up to 50 lbs and perform physical job dutiesPreferred ExperienceRetail managementShipping, printing, logistics, or service-based retailCustomer service leadershipSales and performance managementWhy Join The UPS StoreStable, well-known brandGrowth and development opportunitiesTeam-oriented environmentGenerous incentive plans

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