Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr Team Car Care / Jiffylube
...Description Sobre el rol Buscamos un/a Virtual Assistant con perfil comercial para un equipo de outbound dentro del sector de appraisal management / real estate / mortgage en Estados Unidos. El foco del rol es contactar brokers y lenders a nivel nacional, generar...
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...Facility: Cox Monett: 1000 E. Hwy 60, Monett, Missouri, United States of America, 65708 Department: 1594 Occupational Therapy Monett Scheduled Weekly Hours: 0 Hours: Varied Work Shift: Day Shift (United States of America) CoxHealth...