Job Description

Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We're not just talking about the future of work - we're building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology.

Learn more about our work with Microsoft: Valence Brings AI Coaching More Deeply Into the Flow of Work with Microsoft 365

Our focus is on the problems that actually decide whether AI changes how organizations operate - the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance.

And this isn't for everyone. We're not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what's possible, who get bored when things feel "done," and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself.

The Role

In this role you'll be critical in shaping how data informs decisions across our product, customer, and go-to-market teams. You'll uncover user behavior patterns, operational performance insights, and commercial opportunities - all while helping to lay the foundation for a scalable, insight-driven data culture. You'll collaborate deeply with leaders across Product, Engineering, Sales, and Customer Success to ensure we're making the smartest possible decisions from day one.

About Valence

We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.

We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.

Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry.

What You'll Do

• Product & Customer Analytics
• You will analyze platform usage, feature engagement, and user interaction with our AI-powered coaching tools to surface actionable insights.
• You’ll identify friction points and areas of opportunity across key user journeys.
• You’ll support rigorous A/B testing, evaluate AI model performance, and help assess the impact of new features on user experience and outcomes.
• Reporting & Visualization
• You’ll develop self-serve dashboards and recurring reporting frameworks to democratize access to data across teams.
• You will translate complex data into clear, compelling stories for technical and non-technical audiences to support data-informed decision-making.
• Data Infrastructure & Collaboration
• You’ll collaborate with Product and Engineering teams to define tracking requirements and ensure accurate, consistent data collection.
• You’ll identify and recommend improvements to data processes that enhance quality, efficiency, and trust in analytics across the organization.

What We’re Looking For

• You have 5+ years of experience in a data analytics role, ideally within a B2B SaaS or AI-focused startup environment.
• You hold at least a Bachelor’s degree in Data Science, Statistics, Computer Science, Economics, or a related quantitative field.
• You are highly proficient in SQL and comfortable writing complex queries and working with diverse database structures.
• You have hands-on experience with Python (using libraries like Pandas, NumPy, Matplotlib, or Seaborn) or R for data analysis and visualization.
• You’re familiar with BI tools such as Tableau, Looker, Power BI, or equivalent platforms.
• You’re familiar with using Excel or Google Sheets for ad-hoc analysis and data exploration.
• You may also bring experience with product analytics platforms (e.g., Mixpanel, Amplitude), cloud environments (e.g., AWS or GCP), or data warehousing concepts.
• You know how to break down complex business problems into structured analyses.
• You are skilled at identifying trends, patterns, and outliers in data to uncover key insights.
• You can clearly communicate findings - both in writing and verbally to technical and non-technical stakeholders alike.
• Nice to have: You've worked in a fast-paced, early-stage startup, you bring familiarity with AI/ML concepts, you understand SaaS metrics and enterprise customers.

What You’ll Get

Ownership & Rapid Growth

• Outsized missions from day one, with direct responsibility for company-defining projects
• Work alongside the executive team with transparency into strategy and decision-making
• Influence on direction through real-time customer feedback and market insights

AI-First Operator

• Work directly with cutting-edge AI models and next-generation platforms
• Build expertise in enterprise AI implementation across Fortune 500 companies and multiple industries
• Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale

Compensation

• Competitive salary including base + bonuses
• Comprehensive health coverage (medical, dental, vision) from day one
• Generous PTO, company-wide R&R shutdowns, and paid parental leave
• Retirement plan support for US and global employees

Equity

• Meaningful ownership in a venture-backed company at a growth inflection point
• Financial upside that comes from scaling fast
• Top-up grants as we scale and you deliver exceptional performance - your compensation grows alongside your impact

Top-Performing Culture

• A culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together

Learn more about us and meet our team here

Location and Work Environment

This role is 3 days a week ("Tues - Thurs") minimum in office in Toronto or NYC depending on your residency. Candidates must be comfortable working with colleagues in different time zones (UK), and have valid travel documents without work authorization restrictions.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.

Employment Verification & Commitment

We use third-party services to verify employment history, education, and other information relevant to your candidacy. Employment is contingent upon the successful completion of these verification checks. This is a full-time role that requires a high level of focus, availability, and commitment. Employees may not hold concurrent full-time employment with another organization while employed at Valence. Any outside consulting, advisory, freelance, or other professional work must be disclosed and approved in advance and must not interfere with job responsibilities, availability, performance, or create a conflict of interest - including risks related to confidentiality, intellectual property, or competition.

Valence takes candidate fraud seriously. We verify identity, LinkedIn profiles, employment history, and references; any misrepresentation during the hiring process is grounds for withdrawing an offer or ending employment. All offers are contingent on successful completion of these checks.

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